Refund Policy

Damaged, incorrect or missing items

If an item arrives damaged, is not what you ordered, or is missing from your package, email support@dreambodi.co within 7 days of delivery with your order number, a short description, and clear photos of the item, its label and the packaging. Once verified, we will send a replacement at no cost or, at our discretion, refund the item to your original payment method. Refunds typically appear within 5–10 business days.

Items must be unopened with their seals intact. Opened, used or unsealed items cannot be returned or refunded.

Cancellations

You can cancel for a full refund any time before your shipping label is created. Email us as soon as possible; once an order has shipped it cannot be cancelled.

Refused or undeliverable packages

If a package is refused, unclaimed, or returned because of an incorrect address, we will refund the order less original shipping costs once it arrives back with us, or reship it at the buyer's cost.

Chargebacks

Please contact us before disputing a charge with your bank; most problems are resolved within one business day. Disputes filed without contacting us first may result in account closure and refusal of future orders, and we will provide order and delivery records to the payment processor.